FAQs
Welcome to our comprehensive FAQ page, where we answer the most common and important questions about designer radiators, electric heating solutions, and central heating compatibility. Whether you’re renovating your home, replacing an old radiator, or searching for energy efficient heating, we’ve got you covered.
General Radiator Questions
A designer radiator is a heating appliance that also serves as a style feature. It comes in multiple shapes, sizes and finishes to suit modern interiors.
Yes, designer radiators heat rooms effectively when correctly sized by BTU.
Use a BTU calculator based on room dimensions, insulation and windows.
BTU is British Thermal Unit and measures heat output. Higher BTU means more heat.
Yes, most brands include 5 to 20 years of warranty.
Types of Radiators
Horizontal radiators are traditional and sit under windows. Vertical radiators save wall space and offer high output when BTU is matched.
A column radiator uses multiple vertical columns to provide strong heat output and a classic or industrial look.
Aluminium heats up and cools down quickly. Steel retains heat longer. The best choice depends on how you use the room.
Yes, we offer towel radiators in multiple sizes and finishes for bathrooms and kitchens.
Yes, modern electric radiators with thermostats and timers are efficient when sized correctly.
Single panel saves space and suits smaller rooms. Double panel gives more heat for larger rooms.
Buying, Delivery & Returns
Yes, UK mainland delivery is free. Remote postcodes may carry a small surcharge.
Stocked items typically arrive in 2 to 7 working days.
Report it with photos as soon as possible and we will arrange a replacement or refund.
Yes, within 14 days if unused and in original packaging.
Installation & Maintenance
We supply nationwide. Our sister company Croston Plumbing & Heating installs across Lancashire. We can recommend qualified installers elsewhere.
Yes, a qualified plumber or heating engineer should fit radiators for safety and efficiency.
Turn the bleed valve with a radiator key until air escapes and water appears, then close it.
Common causes are trapped air, stuck valves or sludge. A system clean or powerflush may be needed.
Yes, but it requires pipework changes by a professional.
Dust fins with a brush or vacuum and wipe the exterior with a damp cloth. Avoid abrasive cleaners.
Energy Efficiency & Smart Heating
Yes, modern designs work better with efficient boilers and correct BTU sizing. Savings depend on your home and usage.
Yes, radiators work with smart controls and smart TRVs for room-by-room temperature control.
Yes, if BTU is specified correctly. Height does not reduce total output when designed properly.
Style, Colours & Finishes
We offer white, black, anthracite, chrome AND brushed metal finishes.
Yes, use radiator-specific paint. Emulsion is not suitable and may peel.
Anthracite, matte black and brushed brass are trending. Classic white is always in demand.
Trade Accounts
Yes, trade accounts get exclusive prices, priority support and bulk deals.
Typical trade benefits include 10% off, plus additional discounts on bulk orders.
Apply online or visit our showroom. Approval is usually quick.
Finance & Payments
Yes, we offer flexible monthly payment options subject to status.
We accept major cards, PayPal, Klarna and approved trade credit.
Extra Questions People Ask
They suit both traditional and modern interiors depending on finish and valve choice.
Some swaps are possible with pipe freezing or isolating, but a professional should assess the job.
Quality radiators often last 15 to 20 years or more with proper maintenance.