At The Radiator Hub, we are committed to delivering your new radiator safely, quickly and efficiently. Whether you order online or visit our showroom, we aim to provide a hassle-free delivery experience backed by excellent customer service.

We offer FREE delivery throughout UK Mainland on all radiators and towel rails, with fast dispatch on our in-stock products and expert advice before and after your purchase.

Free UK Mainland Delivery

We offer FREE standard delivery throughout UK Mainland on all orders placed through The Radiator Hub.

There are no hidden delivery charges for standard mainland UK addresses.

For customers living in remote areas outside mainland UK, additional delivery charges may apply depending on the courier and product size. If applicable, we will always contact you before processing your order.

UK Delivery Areas

Free Delivery Includes

• England
• Wales
• Mainland Scotland

Additional Delivery Charges May Apply

Some postcode areas require specialist courier services and may incur an additional delivery surcharge.

These include:

Scottish Highlands: AB31-AB38, AB41-AB56, FK17-FK21, IV1-IV63, KW1-KW17, PA21-PA38, PH15-PH50

Scottish Islands: HS1-HS9 (Outer Hebrides), IV40-IV56,. KA27 (Arran), KA28 (Cumbrae), KW15-KW17 (Orkney), PA20-PA78, ZE1-ZE3 (Shetland)

Isle of Wight: PO30-PO41

Isle of Man: IM1-IM99

Northern Ireland: BT1-BT94

Channel Islands: GY1-GY10 (Guernsey), JE1–JE4 (Jersey)

If your postcode falls within one of these areas, please contact us before placing your order, or we will advise you of any additional delivery costs before dispatch.

Delivery Times

Estimated delivery times are shown on every product page.

Our typical delivery times are:

Please note that delivery estimates are provided in good faith and may occasionally vary due to supplier availability, courier delays or public holidays.

Order Processing

Orders placed before 12:00pm Monday to Friday are normally processed the same working day.

Orders placed after 12:00pm, during weekends or on Bank Holidays will be processed on the next available working day.

Courier Information

Most of our in-stock radiator orders are dispatched using DPD.

Once your order has been dispatched, you will receive:

• DPD tracking number
• Dispatch confirmation email
• Estimated delivery date
• Live tracking updates (where available)

Larger radiators or pallet deliveries may be delivered using specialist pallet networks or other trusted courier partners.

Collect From Our Showroom

If you're local, you're welcome to collect your order directly from our showroom.

Many in-stock products are available for same-day collection, subject to stock availability.

Please contact our team before travelling so we can prepare your order.

Visit Our Showroom

Our showroom allows you to view a wide range of designer radiators, towel rails, valves and accessories before purchasing.

Our knowledgeable team offers:

• FREE radiator consultations
• Help choosing the correct BTU output
• Advice on sizes and finishes
• Recommendations on radiator valves and accessories
• Interior design advice
• Product demonstrations

No appointment is necessary, although appointments are recommended for larger projects.

Professional Installation

Need someone to install your new radiator?

We can recommend experienced installers depending on your location.

For customers across North West England, we highly recommend our sister company:

Croston Plumbing & Heating

Their experienced heating engineers can professionally install your new radiator to the highest standard.

If you're located elsewhere in the UK, please contact us and we'll do our best to recommend a trusted installer in your area.

Checking Your Delivery

When your order arrives, we ask that you carry out a quick visual inspection before signing for the goods.

Please check:

• Packaging condition
• Number of boxes received
• Any obvious signs of damage

You are not expected to unpack every item before signing, but we recommend inspecting your products thoroughly as soon as possible after delivery.

Damaged, Missing or Incorrect Items

After unpacking your order, please inspect all items carefully.

If you discover:

• Damage
• Missing products
• Incorrect products
• Manufacturing defects

Please notify us within 48 hours of delivery by:

Email: sales@theradiatorhub.co.uk

Telephone: 01257 452879

Please include:

• Your order number
• Full name
• Photographs of any damage (where possible)

Provided the issue is reported within the required timeframe and complies with our Terms & Conditions, we will arrange replacement products or collection free of charge where appropriate.

Returning Damaged Goods

Where possible, damaged products should remain in their original packaging until collection has been arranged.

Please note that some couriers are unable to collect heavily damaged items such as broken glass unless suitably packaged.

Responsibility After Delivery

Responsibility for the goods transfers to the purchaser once delivery has been accepted.

We cannot accept responsibility for:

• Goods unpacked or handled by third parties
• Damage caused after delivery
• Incorrect delivery addresses entered during checkout
• Loss or damage resulting from incorrect customer information

Please ensure all delivery information is accurate before completing your order.

Failed Deliveries

If delivery cannot be completed because:

• Nobody is available
• Delivery is refused
• Delivery instructions cannot be followed

additional delivery charges may apply for re-delivery.

Before Booking Your Installer

We strongly recommend not booking your installer until your radiator has been delivered and fully inspected.

Although we work hard to meet estimated delivery dates, unforeseen courier or supplier delays can occasionally occur.

The Radiator Hub cannot be held responsible for installation costs, cancelled appointments or consequential losses resulting from delivery delays.

Need Help Choosing the Right Radiator?

Choosing the perfect radiator isn't always straightforward.

Our experienced team is here to help with:

• BTU calculations
• Heat output advice
• Room sizing
• Product recommendations
• Colour matching
• Valve selection
• Heating system compatibility

Our consultations are completely FREE, with no obligation to purchase.

Contact Us

If you have any questions regarding your order or delivery, our friendly team is always happy to help.

The Radiator Hub

📧 Email: sales@theradiatorhub.co.uk

📞 Telephone: 01257 452879

🌐 Website: www.theradiatorhub.co.uk