Definition

These conditions of Sale are between My Radiator Hub Ltd (Seller) and the Customer (Buyer)

“Goods” means the goods which we supply in accordance with these conditions;

“Seller” shall mean goods solely supplied by My Radiator Hub Ltd;

“Buyer” shall mean the end-user purchasing the goods from the Buyer;

Unless otherwise expressly agreed in writing by the Seller, these conditions shall form part of this contract, and they shall apply not only to the present transactions but also to all future business between the Seller and the Buyer;

Unless otherwise specifically agreed by My Radiator Hub Ltd (referred to as “we” or “us” in these conditions as appropriate) in writing, the terms and conditions stated below apply to all transactions between you and us in respect of products that we are selling to you.

These terms are to the exclusion of all other terms and conditions.

Each separate new order will be viewed as a new ‘contract’ and the Buyer will be subject to all Terms and Conditions of Sale at the point of order.

These conditions shall apply to all orders.

We reserve the right to amend these terms from time to time.

Price

All prices stated on the website are inclusive of any value added tax. Prices inclusive of VAT are subject to a rate of 20% VAT; prices will be adjusted accordingly should this rate change before the date of supply of the Products according to the applicable VAT regulations.

Prices are subject to alteration at any time. However, the prices shall be those confirmed when your order is acknowledged and accepted by us in our Order Confirmation. It is your responsibility to ensure all details on our Order Confirmation are correct.

All orders must be settled in full before they are fulfilled.

We reserve the right to amend or remove discount codes at any time.

Carriage charges

All prices quoted for our Radiator and Towel Rails are inclusive of carriage to the invoice address, throughout mainland UK.

Deliveries to non-mainland UK addresses, Direct delivery, or delivery requests outside our standard delivery times (e.g. Next Day) will incur additional delivery charges, such charges must be agreed prior to shipment.

Cancellations and Return of Goods

All orders received by us are confirmed in writing by an official ‘Order Confirmation’ Email. No order, once acknowledged by us, can be cancelled without our written consent.

Orders for stock products cancelled with our consent will attract a restock charge of 30% and the cost of return carriage provided that if the Products have been delivered, they are returned in their original packaging, undamaged and in their original condition.

The relevant cancellation charge will be confirmed at the time of cancellation.

Subject as provided in these Terms or as provided by law, under no circumstances will we accept returned goods after two months of delivery without our prior written consent. All returned goods will be accepted only on condition they are undamaged and suitably wrapped in their original packaging for transportation; otherwise, My Radiator Hub Ltd reserves the right to increase the restock or cancellation charge to a minimum of 75% of the original order value.

Delivery

Delivery of the Products shall take place when the Products are delivered by our driver or nominated carrier to the address stated on our Order Confirmation or to such other address as may have been agreed between us in writing. The date for delivery quoted is a guideline only. Delivery dates will be applicable to deliveries to the UK mainland only. We do not accept responsibility for delays caused by factors beyond our control such as mis‑instruction, manufacturing delays, strikes or adverse weather conditions. We will use our reasonable endeavours to deliver within the quoted timescales to addresses in Scotland, however in some circumstances delivery may be delayed by an additional 2 – 3 days.

Delivery times may be extended during the Summer and Christmas holiday periods and during factory closures. It is advisable that no installation should be arranged until the Products have been received and checked. We will not be held responsible for any arrangement of installation prior to receipt and acceptance of the Products and any charges incurred in respect thereof.

​We will take reasonable steps to pack the Products properly and to ensure that they are delivered in good order. We take no responsibility for defects arising after delivery from fair wear and tear, wilful damage, accident, negligence by you or a third party, if you use the Products other than as we recommend, if you fail to follow our or the manufacturer’s instructions or if you carry out any alteration or repair without our approval. 

If we are not able to deliver the whole of the order at one time due to operational reasons or shortage of stock, we will deliver the order in instalments.  We will not charge you extra delivery cost for this. If you ask us to deliver the order in instalments, we may charge you extra delivery costs. Each instalment shall constitute a separate contract.  If we are late delivering an instalment or one instalment is faulty, that will not entitle you to cancel any other instalment.

If you fail to take delivery of the Products or fail to provide a delivery address then, without prejudice to any other rights or remedy available to us, (a) we may store the Products until actual delivery and charge you for reasonable costs (including insurance) of storage; (b) we shall have no liability for late delivery; (c) we may resell the Products at the best price readily attainable and (after deducting all reasonable storage and selling expenses), pay you any excess over the price of the Products or charge you for any shortfall below their price.

Shortages, Defective Goods and Returns

At the time of delivery, you should check that all items listed on the delivery note are present, prior to accepting the delivery. If there is a shortage in the delivery, please inform the sales team as soon as possible.

If some Products are missing from the order, please notify us by telephone or in writing. We will use our reasonable endeavours to ensure that the missing Products are then delivered, should it be found that this is the case.

All Products must be inspected once removed from the packaging and you must notify us within 3 days of delivery of any scratches, blemishes or other damage or defect which is apparent on reasonable inspection. Where the defect or damage is not apparent on reasonable inspection you must notify us within a reasonable time after the defect becomes apparent. Please refer to section “Guarantees” below for our warranty policy.

After inspection the Products should then be repackaged in their original packaging to prevent damage prior to installation. All packaging should be kept until installation.

If the Products are damaged, we will either replace or repair the Products. These Terms will apply to any repaired or replacement Products we supply to you. All damaged, imperfect or scratched radiators must be repackaged in their original packaging, ready for return to us. We will charge you for any replacement Products should the damaged, imperfect or scratched Product not be returned to us within 60 days of delivery of the replacement.

Installation of a damaged, scratched or imperfect Products will be regarded as an acceptance of the Product by you and no credit will be given under any circumstances. Imperfect Products should therefore not be fitted and we will not accept any responsibility for replacement of scratched, imperfect or damaged radiators once they have been installed. This includes any consequential loss or cost of fitting.

If you do not notify us as set out above, we will have no liability for any defect or failure and you will be bound to pay the price as if the Products had been delivered in accordance with these Terms.

​Leaking Radiators

If any of the Products leak after installation or are otherwise faulty during the relevant warranty period (see below), please notify us within 5 days of the date on which you discover the fault. We will, at our discretion, either replace or repair the Products. If we replace a Product we will deliver a replacement Product and collect the damaged Product from you within 60 days of delivering the replacement. These Terms will apply to any repaired or replacement Product we supply to you. If we comply with this term we shall have no further liability in respect of the faulty Product.
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We will charge you for any replacement Products should the faulty Product not be returned to us within 60 days of delivery of the replacement. All returned items should be suitably packaged to prevent any further damage.

Risk and ownership

The Products will be at your risk and responsibility from the time of delivery. Ownership of the Products will only pass to you when we receive payment in full of all sums due for the Products, including any delivery charges we may have specified.

Guarantees

We are not the manufacturers of the products listed in this brochure but we will use all reasonable endeavours to make over to you the benefit of any warranty or guarantee given by the manufacturer, which is usually five years on most of our radiators and towel rails and 2 years on electric elements.

The guarantees in all cases are subject to the Products being installed in accordance with British and or European standards as well as directed by the manufacturer in their installation instructions. The guarantees in all cases are restricted to the free of charge replacement or repair of the failed product only.

Liability

YOUR ATTENTION IS DRAWN TO THESE TERMS

Except as expressly provided in these Terms, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation or for any matter which it would be illegal for us to exclude or attempt to exclude.

Subject to the other provisions in these conditions we shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses which arise directly or indirectly in connection with the supply of the Products to you or your use or resale of the Products.

Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the supply of the Products shall be limited to the price paid for the Products.

​Description

All samples, drawings, descriptive matter, specifications and advertising issued by us and any descriptions or illustrations contained in our catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the Products described in them.  They will not form part of these Terms.

​Technical

All technical data, measurements and outputs and colour options are in accordance with the manufacturer’s terms of reference at the time of going to press. Each manufacturer reserves their individual rights to change, alter or discontinue products (including brackets and fixtures) as illustrated within our catalogue. You are advised to confirm at the time of ordering that the published technical data in our brochure and the enclosed price list is still valid. All radiators are supplied with B.O.E. (Bottom Opposite End) connections as standard, unless otherwise stated in our brochure.

When fitting valves appropriate amounts of PTFE and care must be taken when tightening the valves air vents and blank plugs, as excess pressure could damage radiator paint work which can result in rust formation and leaks. My Radiator Hub Ltd cannot be held liable for damage caused by incorrectly fitted valves or air vents resulting in rusting around radiator tails.​

Adequate provision must be made for expansion, since decorative and column radiators usually have a much greater water content than standard panel radiators.  Aluminium radiators are often lower water content than steel, but adequate allowance for expansion is still necessary.  Long or tall radiators have a greater hydraulic resistance and flow rate, so may require the system pressure and flow rate to be increased.  Open-vented and microbore systems may not be suitable for these radiators.

Paint Finishes

Please note, due to printing processes, colours in our printed material may not be representative of the true finished colour and appropriate colour charts should be used before selecting a colour.

It should be noted that due to the production process finished colours can vary by +/- 5-10% from samples or colour charts or sample chips provided and between radiators ordered in the same colour at different times. White radiators ordered from ranges may also vary slightly due to manufacturing tolerances.

Adjusting Pipe Work Prior to Delivery

Whilst we endeavour to ensure all pipe centre dimensions are correct, manufacturing tolerances must be considered. Therefore, we strongly recommend that pipe work is not altered or adjusted until the new radiator or towel rail is fixed in its final position. We will not accept any responsibility for any claims relating to inaccurate pipe centre information.

​Commissioning

In accordance with Part L1 2006 of The Building Regulations and BS7593:1992 code of practice for the treatment of hot water and central heating systems, we strongly recommend systems are suitably flushed to remove debris post installation of any new radiator(s) on a system and that a suitable quality and quantity of inhibitor is used to protect against scale, corrosion and bacterial growth in all types of indirect central heating systems including those containing aluminium. Failure to follow Part L1 2006 properly to protect a heating system will almost certainly lead to internal corrosion of radiators (or other products supplied) and will also almost certainly invalidate our product warranties. The rusting of radiator tails following installation would be classed as an installation error due to threads not being tightened and sludge build up in the system. Any radiator showing evidence of this occurring may not be considered for replacement by us and will be replaced at the discretion of My Radiator hub Ltd.

​Maintenance

Towel rails and Radiators are not designed for drying wet or sodden items. They are suitable for airing and preparation of warm towels only. Regular attention should be given to venting tall radiators and towel rails where air may collect and reduce efficiency. All heating systems require regular visual inspection of radiators, valves and surface pipework to ensure there is no seepage and loss of water.

Publication of Comments Online

You agree that we can publish any comments that you send to us concerning the quality of our service or products on our website. We may use your name and town of residence, but we will not publish your email address, telephone number, website address or street address.

We aim to exceed our customers’ expectations each and every time, however, there may be rare occasions when a customer feels that they have not been treated fairly. If this is the case you agree that before posting any negative comments on any website, newsgroup, blog or other online resource you agree to write to the customer services manager explaining the problem and allow us 14 days to investigate and resolve the problem and/or respond in writing. If you are still unsatisfied then you agree to include the customer services reply in any online publication you make, to provide any readers with a balanced view.

Complaints

We try very hard to provide high-quality customer service but we are only human and we do make mistakes, (we promise though that if we do, we will do our best to put them right).